Our Customer Feedback System

We regard customer feedback as a positive aid to achieving service quality and continuous improvement

If you are not satisfied with the service you have received, or if have suggestions for improving services provided by any member of the Complete Personnel Group, you should take the following steps:

1.   Contact your consultant or the person you initially dealt with and discuss your issue with him/her.
2.   If your feedback is not satisfactorily resolved, please put it in writing to our designated Customer Feedback Officer. This will ensure that the issues are fully documented and understood by all parties.

3.   Your feedback should be addressed to:
Mr. Craig Lehmann
Director Corporate Services
Complete Personnel Group
PO Box 3154, Melbourne Street, North Adelaide SA 5006
e: craig@complete-personnel.com.au

We will endeavor to resolve your feedback within 48 hours of receipt.

4.   If you still do not get a satisfactory outcome, you have the right to take your issue to an external body.
5.   If you are a Job Services Australia client, the Australian Government department responsible for monitoring the Job Services Australia is the Department of Education, Employment and Workplace Relations (DEEWR). You can phone them on 1800 805 260 to discuss your issue.